Shipping and Tracking
Preparing to ship
We make every effort to get your order to you as soon as possible.
Orders for in-stock items are normally shipped out within 1~2 business days.
If an item is not in stock, we will notify you by e-mail to let you know the expected replenish date and ask how you would like to proceed.
Orders placed on a Holiday will ship the following business day.
The first step to shipping success is proper packing. We will make sure to protect your item against damage while it is being delivered.
Each item will be individually wrapped with bubble wrap to protect against travel damage, and will be packed in proper mailer packaging to further prevent damage while your order is on its way to you. For small packages under 2kg, packing can be changed to bubble mailers without notice.
Our Shipping Method
Heart and Seoul prides itself on using the United States Postal Service (USPS) for all shipping needs. The cost of Priority Shipping (1-3 business days depending on where in the country you live. The closer you are to Chicago IL, the faster your order will arrive) is already included in the cost of our products, and allows us to ship your purchases at the lowest cost with the fastest service.
Pre-Ordering New Releases
Heart and Seoul, though being a North American K-Pop and Korean Music company, still gets all of its products from vendors and suppliers in South Korea. Therefore, it still takes, on average, one week from the release of a new album in Korea to make its way to our offices here in Chicago. Once the items reach our office, we make every effort to pack and ship orders to you on the same day and get your tracking information out to you. Keep in mind that this is only for NEW RELEASES. Once the album is out, you can always count on our 1-3 day shipping time. We are looking in to alternate methods of getting products here faster, and if a faster method is found, we will inform you immediately. We thank you for your understanding.